FAQ's

Who is MoissaniteB2B for?

MoissaniteB2B is a wholesale-only supplier for jewellers, retailers, resellers, and brands. We do not sell directly to end consumers.

Is there a minimum spend?

Yes. Orders are subject to a minimum spend, which is shown at checkout or on relevant product pages.

Are your products suitable for resale?

Yes. All products are produced to commercial standards and are suitable for retail and resale.

What stone quality do you use?

All products are set with VVS1-grade moissanite, selected for clarity, fire, and consistency.

What metals are used?

Our chains are crafted using solid 925 sterling silver. Selected designs may feature gold or rose gold plating.

Are the links solid or hollow?

All Cuban links are made with solid links for strength, weight, and durability.

Are the stones securely set?

Yes. Stones are professionally set using industry-standard setting techniques and checked before dispatch.

Will the moissanite pass a diamond tester?

Yes. Moissanite passes standard diamond testers.

Do you provide suggested retail prices (RRP)?

Yes. Suggested RRPs are provided as guidance and may vary depending on length and market.

Can I set my own retail prices?

Yes. All RRPs are recommendations only. Retail pricing is at your discretion.

Are items in stock or made to order?

Some products are held in stock, while others may be made to order. This is noted on the product page where applicable.

What is the typical turnaround time?

Turnaround times vary by product and order size. Estimated lead times are provided where relevant.

Do you offer custom orders?

Custom designs may be available depending on quantity and specifications. Please contact us to discuss requirements.

Do you ship internationally?

International shipping may be available. Options and costs vary by destination.

Is support available after purchase?

Yes. Our team is available to assist with order-related queries and support.